XTN-D84D970 | CUSTOMER SERVICE REPRESENTATIVE

DUTIES AND RESPONSIBILITIES- Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable - Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires - Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable - Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable - Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing - Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction - Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction - Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team - Meet and exceed individual and company goals QUALIFICATIONS - Bachelor's degree or at least high school diploma - Experience in Voice, Email, and Chat.

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