Partnership Lead

WHAT YOU'LL DO- Lead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement - Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions - Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes - Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution - Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks - Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history - Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits - Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution - Resolve settlement delays, operational escalations, and debt-related issues directly with partners - Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions - Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stability - Contribute to the development and standardization of internal partnership processes, reporting, and operational controls WHAT YOU NEED TO SUCCEED IN THIS ROLE- Previous leadership experience within partnerships, account management, operations, or payment infrastructure teams - Proven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environment - At least 4+ years of experience in acco…

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