Partnerships Manager

WHAT YOU'LL BE WORKING ON- Onboard PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions - Build and maintain integrations with new and existing partners, ensuring a smooth technical and commercial setup - Own a portfolio of merchant accounts across multiple partner channels - track performance, flag risks, and lead resolution - Maintain and update a risk register for active partners, staying ahead of compliance, IPS, and acquirer requirements - Run the merchant account dashboard: volume limits, transactional data, status, and history - always current - Review and renegotiate financial conditions including processing rates, settlements, rolling reserves, and deposits - Handle incoming partner requests across compliance, IPS, and acquirer queries - triage, own, and close - Resolve settlement delays and debt issues with partners directly - Identify opportunities to scale capacity and increase efficiency within existing solutions WHAT YOU NEED TO SUCCEED IN THIS ROLE- 2+ years in account management, partner success, or onboarding at a payment service provider, acquirer, or payment infrastructure company - Solid understanding of payment processing: approval rates, acquiring, financial settlements, risk and compliance frameworks - Hands-on experience working with merchant accounts and PSP relationships - you know how the ecosystem works - Comfortable working with dashboards and data - Excel at an intermediate level minimum; bonus points for experience with BI or operational tools - Ownership mindset: you manage your own workload, spot problems before they escalate, and bring solutions - not just status updates - Strong written and verbal communication - clear, structured, professional; able to work with international partners and internal stakeholders across functions - Resilient in ambiguity: able to prioritize in a fast-paced environment where processes evolve and priorities shift - Fluent R…

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