Customer Support Agent

Are you looking for a new challenge in a dynamic, fast-growing environment? Do you want to contribute to a company with the ambitious goal of enabling 1 billion business travellers to plan and re-plan their trips by automating travel management? If so, we are looking for you! Join our team and be a part of an innovative company dedicated to revolutionising the travel industry. We provide you with the opportunity to grow and make a real impact, all while working in a collaborative and supportive environment. The selected candidate will join as a contractor, allowing for a dynamic and flexible working arrangement. Shift is for 09:00-17:30 CET between Monday and Friday , with a margin of +/- one hour to fit your schedule. If you are passionate about providing exceptional customer service and have the necessary skills and experience, we would love to hear from you. Apply now with your resume in English, to join our team and help us deliver outstanding support to our clients. Responsibilities: Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. Utilise Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. Collaborate with team members to ensure a seamless customer experience. Stay updated with industry changes and company policies to provide accurate and current information to clients. Requirements: Minimum of 2 years of hands-on experience with Galileo or Amadeus. Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must. Fluent in spoken and written English. Excellent communication skills in writing (including responding in chatbox) and speaking. Strong attention to detail and accuracy. Team player with the ability to work collaboratively. Demonstrated willingness to learn and adapt to new challenges. Why Join Us? Growth Opportunities…

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