Junior Customer Success Representative

Team: Customer Success | Reports to: CS Lead Location: Fully remote, globally distributed Level: Entry-level / early-career About Mission Inbox We are a B2B email infrastructure platform built for businesses that treat deliverability as a competitive advantage. More than 80 million emails leave our servers every month, and that number keeps climbing. We are early-stage but cash-flow positive and profitable. That means you get the energy and ownership of a startup without the survival anxiety that usually comes with it. Every hire moves the needle directly. There is nowhere to hide, and that is the point. Read This Part Carefully This is not an easy job, and we are not going to pretend otherwise. Customer Success is the backbone of Mission Inbox. CS is not a side function that answers tickets and forwards bugs. It is the connective tissue between our customers, our product, and our roadmap. When a customer succeeds or churns, it runs through this team first. That comes with real weight. If you want a quiet, narrowly-scoped support role, this is the wrong listing. If you want to break into the startup world from the single best seat in the building, where you touch support, product, quality, and documentation in the same week, keep reading. What You Will Actually Do This role spans four areas. You will rotate through and eventually own pieces of all of them.2. Platform QA3. Product Direction4. Knowledge Base Creation Customer Support Be the first human a customer talks to when something is unclear, broken, or on fire Resolve deliverability, configuration, and platform questions with speed and accuracy Manage conversations in Intercom and turn one-off questions into reusable answers Use the product the way customers do, then break it on purpose Catch bugs, edge cases, and confusing flows before customers hit them File clear, reproducible reports that engineering can act on without a back-and-forth Sit closest to the customer, which makes you a primary input to the road…

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